The METROJAYA Brand Story

Welcome to METROJAYA

A brand that is all about lifestyles. Your lifestyle.

A brand that makes a statement. Your statement.

Since the opening of the first METROJAYA store in 1976, the brand has remained committed to providing exclusive yet affordable fashion and household goods, which goes beyond the ordinary, for our customers.

METROJAYA mirrors your quality of life as we tap into now global trends to help you complete your aspirations.

Through our commitment as a retailer that puts first its customers, listening to their wants and needs, each item in the store has been carefully curated to fit perfectly into your lifestyle.

At METROJAYA, our people are constantly seeking out the newest collections and impeccable ranges in fashion and lifestyle, from local to international brands, all centred on quality.

We bring to you the best of the world to one store. METROJAYA.

We strive to be the home to the finest. Be it beauty, fashion, home or children, there is something for everyone, making METROJAYA the ideal go-to destination for all. It is this instinct for inspiring your lifestyle that strengthens our reputation as a retailer for all.

Thanks to you, our rich history and success has made METROJAYA a household name in Malaysia. We will continue to be a frontrunner in the retail industry with your support and to always provide our discerning customers with the best of products and services.

Come experience, shop and be inspired by the style, convenience and excitement that is uniquely METROJAYA !

Delivery Rates & Policy

Delivery Rates for East & West Malaysia

Weight (kg)	Peninsula	Sabah	Sarawak
Weight (kg)	RM
0.001 – 1.000	7.00	43.20	43.20
1.001 – 2.000	7.00	43.20	43.20
2.001 – 3.000	7.00	43.20	43.20
Additional 1.kg thereafter	1.20	13.20	13.20

Charges and options

About our delivery service

We deliver most items Monday to Friday 10:00am – 5:00pm
(delivery times may differ slightly between our carriers).

Products may be sent out from multiple locations and therefore may arrive separately but there are no additional delivery charges.

Items with different despatch times may be consolidated and delivered at the later despatch time, but usually no later than;

Peninsula : Five (5) working days
Sabah & Sarawak : Ten (10) working days.

In cases of delivery to remote rural locations or on occasions when exceptional circumstances prevent us from keeping to schedule, the delivery may fall outside the published times.

Standard delivery

Standard delivery within Malaysia is available for all orders from https://metrojaya.com.my/.

There is NO charge for orders of any value if you opt to collect the items from MJ Department Store only. This is subject to availability of the items in-store and does not include gift vouchers.

Please note that we reserve the right not to deliver an order if we believe the address is not secure. Examples of such an address would be a communal postal address or a P.O. box. If this affects an order you have placed, we’ll notify you as soon as possible.

Delivery exceptions

We deliver to most postal areas in Peninsula Malaysia and East Malaysia, but we’re sorry that geographical location and carrier availability can restrict our service. We may not always be able to deliver certain products too.
There are small numbers of postcodes, usually in remote rural areas, where we cannot guarantee delivery within our usual timescales.
If there’s no-one in when we deliver, our courier will leave a card at the delivery address confirming they have tried to deliver. Please follow the instructions on the card to rearrange delivery or collect your order.

Self Pickup

Can’t wait for delivery? Why not try our Self Pickup Service?

You simply place your order online and we’ll have it ready for collection, please drop by and visit our physical MJ Department Stores to collect your purchases.

The service is available for most but not all of the items we sell. We’re unable to accept orders that include items for collection from in-store as well as items for delivery, so in these cases, please place two separate orders – one for collection and one for delivery.

1. Place and pay for your order online

Orders placed from 12:00am – 9:00am on Monday-Friday	Same day collection available from 2:00pm – 9:00pm.
Orders placed from 9:00am – 2:00pm on Monday-Friday	Same day collection available from 7:00pm – 9:00pm.
Orders placed from 2:00pm – 12:00am on Monday-Thursday	Next day collection from 12:00pm – 9:00pm.
Orders placed from 2:00pm – 12:00am on Friday	Available for collection from 12:00pm – 9:00pm on Monday.
Orders placed on Saturday & Sunday	Available for collection from 12:00pm – 9:00pm on Monday.

2. Pick up your items from the Customer Service Counter at our Physical Store.

Opening and collection times for Customer Service Counter are shown below:

Collection Time	Customer Service Centre
Monday-Saturday, 12:00pm – 8:00pm	MJ Mid Valley Customer Service Counter
Monday-Saturday, 12:00pm – 8:00pm	MJ Suria Sabah Customer Service Counter

For your protection against fraud, please bring the Order Acknowledgement sent to your email address together with your identification card as proof of purchase during collection.

We’re happy for someone else to collect your order, but to prevent fraud the person you’ve nominated must present your Order Acknowledgement and his/her identification card upon collection.

Self Pickup guarantees your order will be in stock at MJ Department Stores, as we’ll hand-pack your order to be placed at our Customer Service Counter.

Return & Exchange Policy

All purchases may qualify for a return or exchange within fourteen 14-days from date of receiving the item(s). Customers may exchange an item for a different colour or size and of equal value only.

The item(s) must be in resale-able condition with original packaging. For refund processing an invoice need to be attached upon return.

Please submit your request at Product Return and it will be reviewed by METROJAYA e-Commerce team. We will arrange to pick up and re-send the item at NO Charge if it is manufacturing fault. For example, or other reasons of return (the shipping charges will be borne by customer).

We reserve the right to replace with a new item of the same original order. Shipping charges are not refundable; all points accumulated will be deducted upon refund of the item(s).

IF returning an item that qualified you for a free-gift, please include the free-gift with your return. If you choose to keep the free-gift, you will be charged for this value.

Please note that your rights to return Products Does NOT apply to product which falls into the following categories, unless they are faulty or not as described;

Skin Care, Cosmetics and Fragrances
Undergarments
Swimwear
Made to measure or personalised goods
Footwear and Leather products
Stationary

An exception can be made for items deemed faulty and cannot be fixed or replaced by the store as per Consumer Rights Directive 2011/83/EU.

What is your exchange policy?

We are unable to accept exchanges online, however you can exchange your goods at any MJ Department Stores physical store within the location and district of purchase. (being prove of payment, or receipt print-out)

Any purchases made on or after the second week shall be eligible for exchange either until the 15th or 30 days from the date of purchase, whichever is later. You can make the exchange for another product of your choice providing it is priced the same or higher than your original purchase.

Please ensure that the goods are in resalable condition and that you bring your invoice as proof of purchase. All standard conditions apply.

RETURNS

Please retain your online payment receipt. METROJAYA is always happy to exchange or refund all item(s) using the original method of payment as long as the item(s) are returned in a re-sellable condition (with original packaging, tags and/or labels) within 30 days from the date of purchase.

If you do not have your original online payment receipt, we will allow customers to make a like for like exchange for the same item, or for the current value of the item, whichever is lower at the time of return. For example, you can change the size or the colour of an item.

RETURNING PRODUCTS TO A STORE

If you wish, you can exchange a product to a physical METROJAYA store located in the same country your online order was placed in. You will not be charged a fee for exchanging a product at a store.

However, please note that you cannot return a product to a physical store if you are cancelling your contract within the 14 days cooling off period as described below.

Moreover, our stores don’t refund online orders. To return an online purchase, please follow the steps on this page.

You must take your Products to one of our physical stores within 30 days* of receiving the products, with the online payment invoice as your receipt. Find your nearest METROJAYA store by clicking here.

The Tax Invoice must be presented and you will be asked for the reason for the return and whether you would like an exchange or refund. You will also have to present the original purchase card to receive a refund.

Please note, any orders that have been placed not using a credit/debit card cannot be exchanged in any METROJAYA store. Should you wish to return an order that has not been paid for by a credit/debit card, please send this back to our warehouse following the steps below.

RETURNING PRODUCTS BY POST

(PLEASE NOTE: THIS IS ONLY APPLICABLE TO ONLINE PURCHASES)

If you wish to return an online purchase via post, please follow the instructions outlined below.

Please note we do not offer pre-paid postal returns. Complete the returns process on;

Complete the returns process on this page and print the file generated when the process is completed.
Enclose the return note in your package (the sheet with the information about the items you want to return).
Ensure the product(s) is in a securely wrapped parcel. Place the returns address label provided on the parcel (PLEASE NOTE THAT THIS LABEL IS NOT FOR THE CARRIER, YOU STILL NEED TO CHOOSE A CARRIER AND PAY FOR THE SHIPPING.) The returns address should be:

MJ Department Stores Sdn Bhd
Mid Valley @ e-comm
1st Floor, Mid Valley Megamall,
Mid Valley City, Lingkaran Syed Putra,
59200 Kuala Lumpur

Take the parcel to a Post Office or courier. Ask the Post Office or courier for your proof of posting certificate.
The clerk will stamp the proof of posting on dispatch and you should retain this until you receive your refund.
Regrettably we can only provide a refund for a lost return once we have been provided with a proof of posting certificate.

It is your responsibility to keep all return receipts, making a shipment by registered mail or by any other means necessary to enable a precise proof of the sending date.

DEFECTIVE PRODUCTS

If you are unhappy with any of your purchases and feel it may be defective due to a manufacturing fault, please do get in contact with us through our contact from (select topic: SUPPORT). Please do provide as much information as possible concerning the product and the order.

If you are a consumer and return a defective Product to us (which must be by post) we will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time.

We will usually process the refund due to you as soon as possible and, in any case within 30 days of the day we confirmed to you via email that you were entitled to a refund for the defective Product.

Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.

Frequently Asked Questions

How long will it take before I receive my purchases?

You will receive your purchases within TEN (10) working days, from the date you receive your order acknowledgement.

How can I check the status of my order and the shipping progress?

Please click on ‘Order Tracking’ to check the status of your order. Alternatively, you can also contact our Customer Service directly.

How can I view my Order History?

Please login with your ID, then click on ‘Order & Tracking’ to check your order history.

What are the payment options available?

We use iPay88 for all credit card and online bank transactions.

What happens if I get an error message during the payment process?

This may happen when you experience an interruption with your internet connection. Not to worry, you may check the status of your order in ‘Order & Tracking’. Only orders with successful payments will appear in there. If your payment was not successful, please proceed to the ‘Checkout’ page and follow the payment instructions. For assistance, please call us at: 1800 888 865 or +6012-2862011, and/or email us at customerservice.mjmv@metrojaya.com.my to chat with our Customer Service team.

Can I place an order for items that are currently ‘Out of Stock’?

Yes, but only for selected items. Do look out for the “Book” button on the product page. No immediate payment is required for successful Booking requests.We will send you an email when the stock is available, and you may follow the instructions to make your purchase.

Can I change the items in my shopping bag?

Yes, you can remove an item or change the variant/quantity of the item(s).

It has been 10 working days and I have yet to receive my order.

Please contact us at 1800 888 865 or+6012-2862011, and provide your Order ID. Alternatively, you may also email us at customerservice.mjmv@metrojaya.com.my to chat with our Customer Service team for assistance.

How can I change or cancel my order after it has been submitted?

Please contact us at 1800 888 865 or +6012-2862011 and get ready your Sales Order no. for further assistance.

Will I be charged for cancellation?

No charges will be imposed if the item is not shipped. Shipping charges will only be deducted from the amount refunded to you once the item is shipped.

How do I know my shipping charges?

The shipping cost will be shown in the ‘Order Summary’. For more on our shipping charges, click here.

Can I ship to an address outside of Malaysia?

We currently do not offer delivery outside of Malaysia but we’re working on it.

Do you ship to P.O Box addresses?

No. We do not ship to P.O. Box addresses for now.

How can I return my purchase?

Please send in your request, along with the reason for return to Return & Exchange within 14 days from the date of receipt. For more on our Returns Policy, please visit here.

Privacy Policy

The Personal Data Protection Act 2010 (“the Act”) was enacted by the government to regulate the processing of
personal data in commercial transactions and to provide for matters connected therewith and incidental thereto.
METROJAYA is committed to ensure that your Personal Data is processed in accordance with the Act.

This Privacy Policy sets out METROJAYA’s policy and practices in collecting, using, processing and disclosing
your Personal Data. It also sets out your rights in respect of your Personal Data that is being collected, used,
processed and disclosed by us.

Definitions

“The Company” means METROJAYA owned and operated by MJ Department Stores Sdn. Bhd. and shall include
its subsidiaries, affiliates and associates;
“We”, “us” or “our” means the Company;

“Personal Data” means any information in respect of commercial transactions that relates directly or indirectly to
the data subject, who is identified or identifiable from that information or from that and other information in our
possession, including any Sensitive Personal Data and expression of opinion about the data subject;

“Sensitive Personal Data” means any personal data consisting of information as to the Data Subject’s physical or
mental health or condition, political opinions, religious beliefs or other beliefs of a similar nature, and the
commission or alleged commission of any offence;

“Data Subject” means an individual who is the subject of the Personal Data;
“Data Processor” in relation to Personal Data, means any person, other than the Data User, who processes the
Personal Data solely on behalf of the Data User and does not process the Personal Data for any of their own
purposes;
“Data User” means a person who either alone or jointly or in common with other persons processes any Personal
Data or has control over or authorizes the processing of any Personal Data, but does not include a Data Processor.

1. Personal Data

1.1 Personal Data that we collect includes but is not limited to the following:

Customers

your personal details such as name, IC number, age, date of birth, race, address, gender, occupation, telephone number, mobile telephone number, email address, credit card number(s) etc;
your image by way of video surveillance installed in certain parts of our premises as part of our security infrastructure;
your image captured by camera or video when you attend promotional or other events held at our premises or otherwise organized by us, or captured as part of a promotional contest or other marketing activities; and / or
information that is automatically collected when you visit our website such as IP address, web browser, cookies, software, transaction information and other information.

Business Partners (vendor, supplier, tenant or service providers)

your personal details or that of your employees, agents and/or servants such as name, IC number, address, gender, telephone number, mobile telephone number and email address, and other details as is necessary for the conduct of the business transaction between you and us;
when you and/or your employees, agents and/or servants visit our premises, your and/or their image by way of video surveillance in certain parts of our premises as part of our security infrastructure;
your and/or your employees, agents and/or servants image captured by camera or video when you and/or them attend promotional or other events held at our premises or otherwise organized by us; and/or
information that is automatically collected when you and/or your employees, agents and/or servants visit our website or use the platforms that we provide to our business partners for the purpose of conducting the relevant business transaction between you and us, such as IP address and any other information.

1.2 Please take note that certain Personal Data requested by us are mandatory which you must provide and agree to the processing of such mandatory information by us, failing which as may be informed to you at the relevant time of request or upon refusal to disclose by you, we may not be able to:

Customers

conduct or complete the relevant sale and purchase transaction (including online transactions) with you;
process or perform your request;
approve or continue your METROJAYA Card membership;
process your application for contests or redemption of complimentary gifts;
provide you with the information, updates, products or services that you have requested; and/or
allow you entry into our premises or events, for security purposes.

Business Partners (vendor, supplier, tenant or service providers)

conduct or complete the relevant business transaction with you;
allow you and/or your employees, agents and/or servants entry into our premises or events, for security purposes; and/or
allow you and/or your employees, agents and/or servants use of the platforms provided to our business partners.

2. How is your Personal Data being collected?

Customers

when you apply to be a member of METROJAYA Card or register your interest with us to obtain information and updates on any products and services, whether in physical hardcopy or electronically;
when you enter contests or respond to our surveys, promotions or questionnaires, whether in physical hardcopy or electronic copy;
pursuant to any inquiry, complaint, request or communication made with or to us, whether in physical hardcopy or electronically (including through our website or other platforms);
when you visit our premises or attend events organized by us (in relation to CCTV images, other camera/ video images and other personal details collected for security purpose);
when you submit your information on our e-commerce platform for the purpose of making purchases online; and / or through the use of cookies on our website and other internet platforms.

Business Partners (vendor, supplier, tenant or service providers)

when you send us completed application forms, workers’ list, and any other forms, documents or details pursuant to any business transaction or proposed business transaction with us, whether in physical hardcopy or electronic copy;
when you and/or your employees, agents and/or servants visit our premises or attend events organized by us (in relation to CCTV images, other camera/ video images and other personal details collected for security purpose); and/or
through the use of cookies on our website, and also through the use of other platforms provided to our business partners.

3. Purpose of collecting, processing and using your Personal Data

Customers

to communicate with you, including in relation to our products, contests and events;
to process your applications, inquiries, requests and purchases (including online transactions);
to provide information, updates on our, or other, products and services;
for database(s) record keeping, maintenance and updating;
for administrative purposes including audits, fraud monitoring and prevention of crime;
to conduct research and statistical analysis;
to otherwise market and promote our products and services offered by us from time to time, and our Company;
to ensure the security and safety of the premises (in relation to CCTV images and other details collected for security purposes);for credit card application with financial institutions, only as allowed by you (in cases of joint campaigns and promotions);
to comply with any applicable laws, proceedings or inquiries from regulatory authorities and enforcement agencies; and / or for all other purposes incidental and associated with any of the above and/or required or permitted under the Personal Data Protection Act 2010.

Business Partners (vendor, supplier, tenant or service providers)

to fully and properly conduct the relevant business transaction with you;
to process any payment related to the relevant business transaction with you;
for insurance purposes;
for database(s) record keeping, maintenance and updating;
for administrative purposes including audits, fraud monitoring and prevention of crime;
to ensure the security and safety of the premises (in relation to CCTV images and other details collected for security purposes);
to promote our products and services offered by us from time to time, and our Company (in relation to images and other Personal Data captured during attendance at events organized by us);
to comply with any applicable laws, proceedings or inquiries from regulatory authorities and enforcement agencies; and / or
for all other purposes incidental and associated with any of the above and/or required or permitted under the Personal Data Protection Act 2010.

4. Sensitive Personal Data

4.1 If you do not want your Sensitive Personal Data to be collected by us, please do not submit it.

4.2 If you do choose to submit your Sensitive Personal Data to us , such data shall then be deemed to be and will be treated by us as Personal Data which will be subject to the terms and scope of this Privacy Policy including for the collection, processing, use and disclosure of your Personal Data.

5. Disclosure

To facilitate the purposes stated above, we may disclose your Personal Data to the following classes of third parties:

our subsidiary companies;
selected financial institutions (in relation to credit card applications, only as allowed by you (in cases of joint campaigns and promotions));
our advisors, auditors, consultants, contractors, products and service providers, only on a need-to-know basis;
regulatory authorities, enforcement agencies and any relevant parties in connection with any legal proceedings;
any actual or potential assignee, transferee or acquirer of the Company or pursuant to any corporate restructuring exercise.

6. Security of your Personal Data

We will use all reasonable and practical endeavours to protect and secure all Personal Data provided by you in order to prevent loss, unlawful disclosure and misuse of your Personal Data. We will use all reasonable endeavours to ensure that the processing of your Personal Data is carried out in the following manner:

your Personal Data is only processed by our authorized personnel;
we maintain physical security such as locks and security systems over Personal Data that are being kept in paper and electronic data stores, and on our premises;
we maintain computer and network security such as the use of anti-virus programs, passwords etc;
we maintain and monitor our online security systems to ensure your Personal Data is protected; and /or
we will reasonably endeavour to impose and ensure the same level of obligations on our service providers or other data processors, that may process your Personal Data.

7. Links to other sites

Our website may contain links to other websites. Please be aware that we are not responsible for the privacy practice or content of those sites. We encourage you to read the privacy policy of each site that collects information from you. Our Privacy Policy applies solely to information collected by us.

If for any reason you choose to access other websites linked to our website, you do so at your own risk. We shall not be held responsible for how these outside parties collect, use, protect or disclose the information you provide them.

8. Use of Cookies

8.1 When you visit our website or use our services through our web portal, our web portal may create a “cookie”. A “cookie” is a piece of information stored on our hard drive containing information of your computer. The “cookie” enables our system to recognise your browser and remember your name and billing information and other information so that you won’t have to retype it on your next visit.

8.2 A session ID cookie expires when you close your web browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove the persistent cookie by following directions provided in your respective web browser.

9. How long is your Personal Data being kept by us?

Your Personal Data will be kept by us for the duration that is necessary to carry out the purpose of which your Personal Data was collected and also for other purposes set out in this Privacy Policy. We are also bound by legal, tax, regulatory and industry requirements or guidelines for keeping records and retention of your Personal Data.

10. Third party Personal Data

Where you provide Personal Data of third parties to us, you warrant and represent that you have obtained the required consent of the relevant third parties for the processing of their Personal Data in accordance with the terms of this Privacy Policy, and that all requirements of the Personal Data Protection Act 2010 have been fulfilled in your collection and provision of the relevant third-party Personal Data.

11. Access and rectify your Personal Data

11.1 You are responsible for providing accurate and complete information about yourself. As such, as and when such information becomes incorrect or outdated, you should rectify or update such information by contacting us or by submitting fresh information to us.

11.2 If you wish to access or rectify your Personal Data, you must inform us by way of writing at the address set out in Section 13 below. You may write to us to:

request for a copy of the Personal Data we hold about you; and / or
request to rectify or update your Personal Data.

Please provide us with proof of your identity, address and sufficient information for identification purposes when you submit your request to us.

11.3 Upon receiving your written request, we may:

in certain circumstances refuse your request to access or rectify your Personal Data. In the event of any refusal, we will notify you the reasons for such refusal; and / or
charge an administration fee for processing your request for access or rectification.

12. Limit the process of your Personal Data

12.1 If you do not wish to receive offers, promotions and marketing materials on our products and services, please follow the instructions in Section 14 below.

12.2 If you would like us to cease processing your Personal Data for any other specified purpose or in a specified manner, please notify us in writing to the address set out in Section 13 below.

12.3 In the absence of such written notification from you, you are deemed to have consented to the processing, usage and dissemination of your Personal Data in the manner, to the extent and within the scope of this Privacy and Policy.

12.4 In the event you do not consent to the processing of your Personal Data as above, we may not be able to perform your request or certain transactions, as stated in Section 1.2 above.

13. Our Contact Details

Kindly contact our e-Commerce Team at the following contact details:

MJ Department Stores Sdn Bhd
Mid Valley @ e-comm
1st Floor, Mid Valley Megamall,
Mid Valley City
Lingkaran Syed Putra
59200 Kuala Lumpur

Operation hours:
Monday – Friday
10:00 am – 5:00 pm

14. Opt Out Options

14.1 Direct Mail / Telemarketing

If you do not wish to receive any mails or calls from us with regards to our promotions or our marketing information please write to our e-Commerce team at the contact details set out at Section 13 above.

15. Our Privacy Policy

15.1 We may from time to time, modify or supplement this Privacy Policy. Those changes will become effective upon notices as follows:

We will post a notice on the changes to this Privacy Policy on our website located at www.metrojaya.com.my for a period of 6 months after the changes are made; the revised version of this Privacy Policy will be made available on the website

15.2 Following the said notification, the continued use of our website and our services, and provision of Personal Data by you and/or absence of notification by you in accordance with the Privacy Policy, will mean you accept any and all the changes that have been made.

16. Our Privacy Policy

16.1 In the event of any inconsistency between this Privacy Policy, and any consent to collection, use and disclosure of your Personal Data given by you prior to this, this Privacy Policy shall prevail.

16.2 In the event of discrepancies or inconsistencies between the English language version and Bahasa Malaysia version of this Privacy Policy, the English language version shall prevail.

Terms & Conditions

Service Disclaimer

Welcome to the METROJAYA, we provide this Site as a service to customers. Please read the following terms of service (“Terms”) as they govern your use of our Site. By using the Site, you agree to follow and be bound by the Terms.

If you do not agree to any of the Terms, you have the option to decline the use of the Site.

METROJAYA reserves the right to modify and/or amend any of the Terms at any time without prior notification. Site users must agree to and abide by these changes accordingly.

Please review this page periodically for changes.

Any use of our Site at any time shall constitutes full acceptance of the Terms.

Description of Service

METROJAYA is an online retailer of goods offered at great values to the consumer. Membership allows customers to purchase a variety of products, from accessories to essentials, exclusively offered to our members.

Usage Restrictions

All of the content that appears on the METROJAYA, including all visuals, text, audio and video clips are subject to copyright protections and /or other intellectual property rights or licenses held by METROJAYA.

The entire content of the METROJAYA is copyrighted as a collective work under Malaysian copyright laws. METROJAYA grants you a limited license to access and make personal use of the content on this website.

Content of the METROJAYA website is intended solely for the personal and non-commercial use by the users of our Site.

Online Membership Eligibility

METROJAYA Online Membership is free. However, our membership services are not available to users under the age of 18 or to members who, at our discretion, have been suspended or removed from the METROJAYA online systems.

Members agree to all terms of service herein and must only apply for membership if eligible.

Notice

METROJAYA may contact you or provide you with service-related and / or promotional notices by means of postal mail, electronic mail, general Site notifications and more using the contact information you have provided to us.

Product and Pricing Policy

METROJAYA Online and METROJAYA physical store may have different Promotions, Exclusive items and Campaigns. Hence, the products and prices at each may be different. We have done our best to display our product(s)/item(s) with their respective descriptions as accurately as possible.

However, the actual style, colour, size, shape and look of any of our product(s)/item(s) may vary from the picture(s). We reserve the right at our sole absolute discretion to amend and/or revise and/or correct any errors in pricing or descriptions, and to cancel and/or to refuse to accept or process any order made at any time without assigning any reason whatsoever.

Site Use

You cannot access or use https://metrojaya.com.my/. for any illegal or unauthorised purpose. Harassment or defamation in any manner or form of the Site, including via e-mail and Live Chat or by obscene or abusive language, is strictly prohibited. Although METROJAYA cannot monitor the conduct of its users, it is a strict violation of these

Terms to use any information obtained from our Site in order to harass, defame, abuse or harm another person, or in order to contact, advertise, solicit or sell to any user without his/her prior explicit consent.

Also, you agree that no comments or other user submissions submitted by you to the METROJAYA will violate any right of any third party, including copyright, trademark, privacy or other personal rights.

You further agree that no comments submitted by you to the Site will be or contain libellous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any comments you make.

User Submissions

METROJAYA strives to create an interactive relationship with the members of its Site and services. User comments, feedback, suggestions, ideas, and other submissions disclosed, submitted or offered to METROJAYA on or by the Site shall be and remain METROJAYA property.

Users assign all property rights and interests to METROJAYA allowing our company unlimited use, commercial or otherwise, of any comments. Furthermore, METROJAYA shall be under no obligation, (1) to maintain any comments in confidence; (2) to pay to users any compensation for any comments; or (3) to respond to any user comments.

METROJAYA shall also have the sole absolute discretion to delete any comment deemed offensive or defamatory.

Correction of Site Errors

The information on the METROJAYA may contain typographical errors or inaccuracies. We reserve the right to update or amend any information we see fit at any time without prior notice.

Please note that such errors may relate to product information, pricing and availability. In these instances, we shall have the right to terminate any orders involving pricing errors or inaccuracies. We apologise for any inconveniences.

Indemnity

By use of the Site, you agree to indemnify and hold METROJAYA (and its officers, directors, agents, subsidiaries, joint ventures, partners, vendors and employees) harmless from any claim or demand as well as losses, expense, damage and costs resulting from any violation of these terms of service or any activity related to your account, including negligent or intentional wrongful conduct.

Modification/Termination of Website

In the event of termination, you will still be bound by your obligations under these terms of service including the warranties made by you, and by the disclaimers and limitations of liability. METROJAYA shall not in any way be liable to you or any third-party for any termination of your access.

Third Party Links

To improve our Site, METROJAYA may use and promote services provided by outside third parties.

However, even if the third party is affiliated with METROJAYA, we do not control these services and make no representations regarding these persons or entities. We are not liable or responsible for the accuracy, completeness, timeliness, reliability of such parties or for availability of the products and services they promote.

Outside sites linked on our Site, all of which have separate privacy and data collection practices, are only for your convenience and therefore you access them at your own risk.

NOTWITHSTANDING ANYTHING TO THE CONTRARY HEREIN, WE SHALL NOT BE RESPONSIBLE OR LIABLE FOR ANY LOSS OR DAMAGE WHATSOEVER AND HOWSOEVER INCURRED AS A RESULT OF ANY DEALINGS WITH ANY THIRD-PARTY WEBSITE OR MERCHANT OR OPERATOR OF SUCH A THIRD-PARTY WEBSITE.

DISCLAIMER OF WARRANTY

ALL CONTENT, PRODUCTS AND SERVICES AVAILABLE ON THE SITE OR OBTAINED FROM A WEBSITE TO WHICH THE SITE IS LINKED (A “LINKED SITE”) ARE PROVIDED TO YOU “AS IS” WITHOUT ANY GUARANTEES OR WARRANTIES.

IN CONNECTION WITH ALL CONTENT, PRODUCTS AND SERVICES ON THE SITE, METROJAYA MAKES NO WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, SECURITY OR ACCURACY. USE OF THE PRODUCT BY A USER IS AT THE USER’S OWN RISK.

LIMITATION OF LIABILITY

NOTWITHSTANDING ANYTHING TO THE CONTRARY HEREIN METROJAYA SHALL NOT BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES THAT MAY RESULT FROM THE USE, OR THE INABILITY TO USE, OF THE MATERIALS AND SERVICES ON THE SITE OR THE PERFORMANCE OF ANY PRODUCTS (EVEN IF SOGO HAS BEEN ADVISED OF THE POSSIBILITY OF A CLAIM FOR SUCH DAMAGES).

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